Return & Refund Policy
Return & Refund Policy
Your Satisfaction Matters to Us
At Seldavino, we want every customer to enjoy a clear, convenient, and reliable shopping experience.
We understand that circumstances may change and that a product may occasionally arrive with an issue. This Return & Refund Policy explains the conditions, procedures, and timelines applicable to order cancellations, returns, and refunds.
Our goal is to handle every eligible request fairly, transparently, and in accordance with applicable consumer protection laws.
1. Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible after placing your purchase.
Cancellation requests may be submitted before an order enters the processing or fulfillment stage.
If your cancellation request is approved before fulfillment begins, we will arrange a full refund to your original payment method.
Please note:
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Orders that have entered processing or fulfillment may no longer be eligible for cancellation.
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Orders that have already been dispatched generally cannot be canceled through our standard cancellation process.
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If a cancellation cannot be completed, you may contact us to discuss the applicable return procedure.
To request an order cancellation, please contact:
Email: service@seldavino.com
Please include your order number and the reason for your cancellation request.
Nothing in this section limits any cancellation or withdrawal rights that may apply under mandatory consumer protection laws.
2. Return Eligibility
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a standard return, products should generally meet the following conditions:
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Be unused and in their original condition.
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Include the original packaging, accessories, and components where applicable.
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Include valid proof of purchase or an order confirmation.
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Not be damaged as a result of misuse or improper handling by the customer.
Certain products may be subject to additional return conditions or legal exceptions, where permitted by applicable law.
Please contact our customer support team before sending any product back.
Returns sent without prior contact or the required return instructions may experience processing delays or may not be accepted where the return does not meet the applicable requirements.
Mandatory statutory return rights remain unaffected.
3. How to Request a Return
We aim to make the return process as straightforward as possible.
To initiate a return, please follow these steps:
Step 1 – Contact Our Support Team
Email us at:
Step 2 – Provide Your Order Details
Please include:
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Your order number.
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Product name.
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Reason for the return.
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Relevant photographs or videos, where applicable.
Step 3 – Request Review
Our customer support team will review the information and determine the applicable return arrangements.
Step 4 – Receive Return Instructions
If your request is approved, we will provide the appropriate return instructions and designated return address.
Step 5 – Send Your Return
Please follow the instructions provided and retain your return shipping receipt or tracking information where available.
We recommend waiting for return authorization before shipping any product back.
4. Return Address
Please do not send returned products directly to our business registration address.
Our business address is used for company identification and correspondence and may not be equipped to receive or process customer returns.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return address and any necessary shipping instructions.
Returns should only be sent to the designated address provided by our team.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Customer Preference Returns
For preference-based returns, including:
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Ordering the wrong product.
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Changing your mind.
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Selecting an unsuitable product.
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Other personal preference reasons.
Customers are generally responsible for the applicable return shipping costs, subject to mandatory consumer protection requirements.
Damaged, Defective, or Incorrect Products
If your order arrives with a product that is:
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Damaged during delivery.
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Defective or not functioning as described.
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Incorrectly supplied.
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Materially different from the product description.
Please contact us as soon as possible and provide relevant photographs or videos where appropriate.
After reviewing your request, we will work with you to provide an appropriate solution.
Depending on the circumstances and applicable legal requirements, this may include:
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A replacement product.
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A refund.
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Return shipping assistance.
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Another appropriate resolution.
Customers will not be charged return shipping costs for qualifying product-related issues that are our responsibility.
6. Refund Processing
Once a returned product has been received and inspected, we will notify you of the refund decision.
For approved standard returns, refunds will generally be processed within:
5–10 business days after the returned item has been received and inspected.
Approved refunds will normally be issued to the original payment method used for the purchase.
Please note:
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Refund processing begins after the applicable return review is completed.
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The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.
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Some payment providers may require additional processing time.
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Refunds may be subject to different statutory deadlines where required by applicable law.
We will provide reasonable assistance if you experience difficulties receiving an approved refund.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend taking the following steps:
Step 1 – Check Your Account
Review your bank account, card statement, or payment account again.
Step 2 – Contact Your Payment Provider
Contact your bank or payment provider to confirm whether the refund has been received or is still being processed.
Step 3 – Contact Seldavino
If you have completed the above steps and still cannot locate your refund, please contact our customer support team.
Email: service@seldavino.com
Please provide your order number and any relevant refund confirmation details so that we can assist you.
8. Exchanges & Replacement Assistance
If you receive an incorrect, damaged, or defective product, please contact us before arranging a return.
Depending on product availability and the circumstances of your request, we may offer a replacement or another appropriate resolution.
Any exchange or replacement arrangement will be communicated by our customer support team.
Where a replacement is unavailable or inappropriate, an eligible refund or alternative remedy may be provided in accordance with applicable law.
9. Important Return Information
To help avoid unnecessary delays, please keep the following points in mind:
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Always contact our customer support team before returning a product.
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Do not send products to an address that has not been confirmed by our team.
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Include your order number when submitting a return request.
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Provide accurate information about the reason for your return.
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Retain available return shipping and tracking records.
We reserve the right to review return requests and verify product conditions before approving refunds, replacements, or other remedies.
These procedures do not restrict any mandatory rights you may have under applicable consumer protection laws.
10. Contact Information
If you have questions about cancellations, return eligibility, refund progress, or product-related concerns, please contact our official customer support team.
Brand Name
Seldavino
Legal Company Name
Jiaxing Tianyuan Urban Service Co., Ltd.
Customer Support Email
Business Address
Room 2012, Building 1, International Ceiling City, Wangdian Town, Xiuzhou District, Jiaxing, Zhejiang 314011, P.R. China
We appreciate your trust in Seldavino.
Our team is committed to handling customer concerns with care, providing clear communication, and working toward fair and appropriate resolutions.
SELDAVINO
Thoughtfully Selected. Simply Enjoyed.