Purchase Terms

1. Introduction & Scope

Welcome to Seldavino.

These Purchase Terms govern all purchases made through our official online store:

Website: https://www.seldavino.com

The website is operated by Jiaxing Tianyuan Urban Service Co., Ltd., doing business under the brand name Seldavino.

Throughout these Purchase Terms, "Seldavino," "we," "us," and "our" refer to the company operating the website under the Seldavino brand. "You" and "your" refer to customers purchasing products through our website.

By placing an order, you acknowledge that you have reviewed and agree to these Purchase Terms and the applicable policies published on our website, including:

• Terms of Service.

• Privacy Policy.

• Shipping Policy.

• Return & Refund Policy.

• Other applicable policies published on our website.

These documents should be read together where relevant to your purchase.

If you do not agree with these Purchase Terms, please do not proceed with placing an order.

2. General Purchase Requirements

When placing an order through Seldavino, you confirm that:

• You have the legal capacity to enter into a purchase agreement under applicable laws.

• All contact, billing, and shipping information provided during checkout is accurate and complete.

• You are authorized to use the payment method selected for your purchase.

• Your purchase and intended use of the products comply with applicable laws and regulations.

You are responsible for reviewing your order details before completing payment.

Where permitted by applicable law, communications with our customer support team may be used for order assistance, transaction verification, customer service, and service improvement purposes.

3. Privacy & Personal Information

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Information collected through website visits, checkout activities, purchases, email communications, and customer support interactions may be used for legitimate business purposes, including:

• Processing and fulfilling orders.

• Managing payments and transactions.

• Coordinating shipping and delivery.

• Providing customer support.

• Managing returns and refunds.

• Maintaining website operations and security.

For more information about the categories of personal information we collect, how we use it, and the privacy choices available to you, please review our Privacy Policy.

We may update our Privacy Policy when necessary to reflect changes in our services, business operations, technologies, or applicable legal requirements.

Any updated version will be published on our website.

4. Order Submission, Confirmation & Processing

After successfully submitting an order, you will generally receive an order confirmation email containing your purchase details.

An automated confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the transaction.

Orders may be reviewed before fulfillment. Where reasonably necessary and permitted by applicable law, we reserve the right to delay, refuse, modify, or cancel an order in circumstances including:

• Product availability or inventory issues.

• Obvious product listing, description, or pricing errors.

• Suspected fraudulent or unauthorized transactions.

• Payment authorization failures.

• Incomplete or inaccurate order information.

• Other legitimate circumstances preventing successful fulfillment.

If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our relevant policies and applicable legal requirements.

Where appropriate, we will make reasonable efforts to notify affected customers.

5. Product Information & Descriptions

At Seldavino, we make reasonable efforts to ensure that product information displayed on our website is accurate, clear, and up to date.

Product information may include:

• Product descriptions and specifications.

• Product photographs and visual representations.

• Available colors, sizes, and variations.

• Packaging and included accessories.

• Product pricing and availability.

Minor differences may occasionally occur due to screen settings, lighting conditions, photography, technical limitations, or product updates.

Such minor variations do not necessarily indicate that a product is defective or materially different from its description.

If you receive a product that is materially different from the information presented on our website, please contact our customer support team for assistance under our Return & Refund Policy.

6. Pricing & Payment

We make reasonable efforts to ensure that all prices and promotional information displayed on our website are accurate.

Product prices, promotional offers, and available discounts may change from time to time.

In the event of an obvious pricing or technical error, we may, where permitted by applicable law:

• Contact you to explain the issue.

• Request confirmation before proceeding with the affected order.

• Cancel the affected order if the transaction cannot reasonably be completed as submitted.

• Arrange an applicable refund if payment has already been collected.

Available payment methods and applicable charges will be displayed during checkout.

The final amount payable will be presented before you confirm your purchase.

Customers are responsible for reviewing the final order total and payment details before completing checkout.

7. Product Availability & Fulfillment

Product availability may change depending on inventory levels, supplier conditions, demand, and other operational circumstances.

We make reasonable efforts to keep product availability information updated on our website.

However, submitting an order does not guarantee that every product will remain available throughout the fulfillment process.

If an ordered product becomes unavailable, we may contact you to discuss an appropriate solution, which may include an alternative arrangement or an applicable refund.

Orders will be processed according to the procedures and estimated timelines described in our Shipping Policy.

8. Shipping & Delivery

Orders are prepared and delivered according to our Shipping Policy.

Estimated delivery times are provided as general guidance and may vary depending on:

• Destination country or region.

• Shipping arrangements and carrier availability.

• Local postal and delivery services.

• Customs inspections and clearance procedures.

• Carrier delays and transportation conditions.

• Seasonal demand and unexpected logistical circumstances.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

For detailed information about order processing, shipping fees, estimated delivery times, and tracking arrangements, please review our Shipping Policy.

9. Product Suitability & Customer Responsibilities

Before purchasing, customers should carefully review product descriptions, specifications, and relevant usage information.

Customers are responsible for determining whether a product meets their intended requirements and whether its purchase, importation, or use is permitted in their location.

Product specifications, packaging, labeling, and included accessories may vary where necessary due to product updates, availability, or destination requirements.

Nothing in this section is intended to exclude or restrict mandatory consumer rights or product liability obligations that cannot legally be excluded.

10. Taxes, Duties & Customs Charges

Taxes, import duties, customs charges, and other applicable fees may vary depending on the destination country or region.

The handling of these charges depends on applicable laws, relevant shipping arrangements, and the information presented during checkout.

Where applicable law or the agreed shipping arrangement makes the customer responsible for certain import charges, the customer may be required to pay those charges directly to the relevant authorities or delivery provider.

Customers are encouraged to review applicable import requirements before placing an order.

Any taxes or other charges collected through checkout will be handled in accordance with applicable legal requirements.

11. Returns, Refunds & Order Cancellations

Requests involving returns, exchanges, refunds, and order cancellations are governed by our Return & Refund Policy.

Customers should review that policy before purchasing to understand:

• Return eligibility and applicable conditions.

• Return request procedures.

• Refund processing arrangements.

• Applicable cancellation restrictions.

• Customer and merchant responsibilities.

Please contact our customer support team before returning any merchandise so that the appropriate instructions can be provided.

Nothing in these Purchase Terms is intended to limit mandatory consumer protection rights available under applicable law.

12. Changes to These Purchase Terms

We may revise these Purchase Terms from time to time to reflect changes in our business operations, products, services, or applicable legal requirements.

Updated versions will be published on this page with a revised date where appropriate.

The version applicable to a particular purchase will be determined in accordance with applicable law and the circumstances of the transaction.

Where legally required, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this page periodically.

13. Contact Information

If you have questions about these Purchase Terms, an existing order, payment arrangements, or any other purchase-related matter, please contact our official customer support team.

Brand Name

Seldavino

Legal Company Name

Jiaxing Tianyuan Urban Service Co., Ltd.

Customer Support Email

service@seldavino.com

Business Address

Room 2012, Building 1, International Ceiling City, Wangdian Town, Xiuzhou District, Jiaxing, Zhejiang 314011, P.R. China

We appreciate your trust in Seldavino and remain committed to providing a transparent, dependable, and customer-focused shopping experience.

SELDAVINO

Thoughtfully Selected. Simply Enjoyed.