Shipping Policy
Shipping Policy
Reliable Delivery. Clear Information. A Better Shopping Experience.
At Seldavino, we believe that a great shopping experience continues beyond checkout.
We are committed to providing clear shipping information, reliable order handling, and transparent delivery expectations. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
We work with logistics providers and fulfillment partners to coordinate order preparation and delivery as efficiently as reasonably possible.
1. Order Processing Time
Orders are typically processed within:
1–5 business days after successful payment confirmation.
Processing begins once payment has been successfully confirmed.
Please note that order processing time is separate from shipping transit time.
Processing may occasionally take longer due to:
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Increased order volumes.
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Public holidays and weekends.
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Promotional campaigns or seasonal demand.
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Product availability and inventory conditions.
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Additional payment or order verification.
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Other circumstances affecting order preparation.
Once your order has been dispatched, we will generally send a shipping confirmation email containing your tracking information.
2. Estimated Delivery Time
After dispatch, the estimated shipping transit time is:
10–20 business days.
This estimate refers to the transportation period after an order has been shipped and does not include the initial processing period.
The overall estimated fulfillment and delivery timeframe is therefore generally:
11–25 business days, consisting of 1–5 business days for processing and 10–20 business days for shipping.
Actual delivery times may vary depending on:
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Destination country or region.
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Local postal and delivery services.
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Customs inspections and clearance procedures.
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Carrier operating conditions.
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Weather conditions or transportation disruptions.
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Other circumstances beyond our reasonable control.
Delivery estimates are provided for reference and are not guaranteed delivery dates unless expressly stated otherwise.
3. Shipping Fees
We currently provide standard shipping options.
Standard Shipping Fee: $33.99 USD
The applicable shipping fee will be displayed during checkout before payment is completed.
If additional shipping charges apply to a particular order or destination, they will be presented where applicable before the order is confirmed.
Customers should review their final order total before completing payment.
4. Fulfillment & Shipping Origin
Orders may be fulfilled through our own facilities or trusted third-party fulfillment partners.
The fulfillment arrangement may depend on:
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Product availability.
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Inventory location.
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Destination country or region.
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Logistics partner capacity.
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Operational and shipping arrangements.
As a result, the actual dispatch location may vary between orders.
We do not guarantee that all products will be shipped from a single warehouse or a specific geographic location.
Our priority is to coordinate the fulfillment process and provide an appropriate delivery arrangement for each order.
5. Tracking Your Order
Once your order has been dispatched, you will generally receive a shipping confirmation email containing your tracking information.
To track your shipment:
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Locate the shipping confirmation email.
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Find the tracking number provided.
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Open the relevant tracking link, if available.
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Review the latest available shipment updates.
Please note that tracking information may not become visible immediately after dispatch.
Some carriers require additional time to register the parcel and update their tracking systems.
If your tracking information remains unavailable or you have questions about your shipment, please contact our customer support team.
Email: service@seldavino.com
6. International Shipping
Seldavino provides international shipping to destinations where shipping services are available.
International delivery availability may depend on:
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Destination country or region.
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Local import and delivery restrictions.
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Carrier service coverage.
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Customs requirements.
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Transportation and fulfillment availability.
Certain destinations may be subject to shipping limitations or temporary service interruptions.
If we are unable to arrange delivery to your selected destination, our customer support team will contact you regarding the available options.
7. Customs, Import Duties & Taxes
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country's authorities.
The applicable charges and responsibilities depend on local regulations and the shipping arrangements for the order.
Unless otherwise expressly stated during checkout or required by applicable law, customers may be responsible for import duties, customs charges, or other destination-related fees imposed by local authorities.
We recommend checking the relevant customs requirements before placing an international order.
Seldavino cannot determine or guarantee the exact amount of customs charges imposed by individual authorities.
8. Delayed, Missing or Lost Packages
Although we work with logistics partners to coordinate deliveries, unexpected shipping delays may occasionally occur.
These may result from:
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Carrier transportation delays.
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Customs inspections.
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Incorrect or incomplete delivery information.
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Severe weather conditions.
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Local delivery disruptions.
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Other circumstances affecting transportation.
If your tracking information has not been updated for an extended period or your package appears to be delayed or missing, please contact us.
To help us investigate, please provide:
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Your order number.
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Your tracking number.
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Your shipping destination.
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A brief description of the issue.
Our team will review the available shipment information and coordinate with the relevant logistics provider where appropriate.
If a package is confirmed lost or another delivery issue occurs, we will work with you toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.
9. Updating Your Shipping Address
If you need to correct or update your shipping address after placing an order, please contact us as soon as possible.
Address changes may be requested before the order enters processing or shipment preparation.
Once an order has been processed, dispatched, or transferred to a carrier, changes may no longer be possible.
Please understand that address modifications are subject to fulfillment and carrier limitations.
To request an address change, contact:
Email: service@seldavino.com
Please include your order number and the complete corrected shipping address.
We will review your request and confirm whether the change can be accommodated.
10. Shipping Address Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review the following details before submitting your order:
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Full recipient name.
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Street address and building number.
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Apartment, unit, or suite number, where applicable.
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City and state or province.
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Postal or ZIP code.
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Country or region.
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Contact telephone number, where required by the carrier.
Your shipping address may differ from your billing address.
Incomplete or incorrect shipping information may cause delivery delays, unsuccessful delivery attempts, or additional carrier handling procedures.
Please contact us promptly if you identify an error in your shipping details.
11. Order Processing Schedule
Orders are generally processed during regular business days.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.
Processing times may vary during:
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Public holiday periods.
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Major promotional events.
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Seasonal shopping periods.
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Unusually high order volumes.
We make reasonable efforts to process orders within the stated timeframe and will provide shipping confirmation once dispatch has taken place.
12. Contact Information
If you have questions about shipping fees, order processing, tracking information, delivery delays, or address changes, please contact our official customer support team.
Brand Name
Seldavino
Legal Company Name
Jiaxing Tianyuan Urban Service Co., Ltd.
Customer Support Email
Business Address
Room 2012, Building 1, International Ceiling City, Wangdian Town, Xiuzhou District, Jiaxing, Zhejiang 314011, P.R. China
We appreciate your trust in Seldavino.
Our team remains committed to providing clear delivery information, responsive customer support, and a dependable shopping experience from checkout to delivery.
SELDAVINO
Thoughtfully Selected. Simply Delivered.